30-day bug-fix warranty
For 30 days after launch, we fix every bug at no cost. A bug is something that doesn't work the way we agreed in the proposal: a button that does nothing, a page that breaks on a certain phone, a form that won't send.
New features, design changes and extra content aren't covered by the warranty. They can be done on a care plan or as a separate request.
Compare care plans
| Carestarting fromRp 250.000$20/ month | Our pickCare Plusstarting fromRp 500.000$40/ month | Partnerstarting fromRp 1.000.000$80/ month | |
|---|---|---|---|
| Managed hosting, cost included | Included | Included | Included |
| Uptime monitoring | Included | Included | Included |
| Security and dependency updates | Included | Included | Included |
| Regular backups | Included | Included | Included |
| Content help | 1 hour | From your 5 hours | From your 15 hours |
| Hours of changes per month | Not included | 5 hours | 15 hours |
| Monthly report | Not included | Included | Included |
| Response time | 3 business days | 1 business day | 1 business day |
| Feature iterations | Not included | Not included | Included |
| Quarterly performance and SEO review | Not included | Not included | Included |
Response times
Response times count business days, Monday to Friday, 09:00–17:00 Western Indonesia Time (UTC+7). A response means we have read your request and sent a plan for it, not that everything is finished at that moment. A site that is down always comes first.
Included in every plan
- Hosting in Monivect’s accounts, with no separate bill
- Uptime monitoring, with an alert when the site can't be reached
- Security and dependency updates
- Regular backups, and a restore when needed
Not included
- The domain, which stays in your business’s name, in your own account
- Third-party service fees, which stay billed at cost
- New features and redesigns beyond your plan's hours
- Fixes for code changes made by someone else
Hosting: leave it to us
You don't need to worry about servers. While your care plan runs, your site or system runs on servers we manage ourselves. What we handle:
- Security: regular security updates, the SSL certificate, and server access held only by our team.
- Backups: your data is backed up regularly and can be restored if something goes wrong.
- Downtime: monitoring runs all the time, so we know first and fix it straight away.
- Cost: included in the care plan, with no separate hosting bill.
Want to host it yourself? Fine
We're flexible. We hand over the code with a guide to running it, and help you set it up at the start. Before you decide, this is what becomes yours to handle:
- Server security and updates. A server that rarely gets updated is an easy target.
- Backups. If nobody sets them up, lost data may not come back.
- The site going down at midnight. Your team or your hosting provider fixes it.
- Server costs, paid straight to the provider.
- The warranty's limits. The 30-day warranty still covers bugs in the code, but not problems from a server we don't run.
If you change your mind later, we can take the hosting back over.
Questions about care and hosting
Where is my site or system hosted?
We handle it, so you never have to think about where the server is. While your care plan runs, your site or system runs on servers we manage ourselves, and the cost is included in the plan. Security updates, the SSL certificate, regular backups and watching for downtime are all on us.
Whose name is the domain in?
Always your business’s. The domain is registered in your own registrar account, separately from the package price, so renewals go through your account too. We only set up its DNS so it points to your site or system. If you already have a domain, we connect it for you.
What happens if I stop my care plan?
We move the website, the code, the CMS content and the database to accounts in your business’s name, so everything keeps running without Monivect. From then on, you pay the hosting providers directly. The domain has been in your name from the start, so it stays where it is.
Can I host it myself?
Yes, we're flexible. We hand over the code with a guide to running it, and help you set it up at the start. After that, server security and updates, backups and fixing a site that goes down at midnight are on you or your hosting provider, and you pay for the server directly. The 30-day warranty still covers bugs in the code, but not problems caused by a server we don't run. If you change your mind later, we can take the hosting back over.
What happens when the 30-day warranty ends?
Your site keeps running as usual. If you want someone to monitor, update and back it up every month, pick a care plan. If not, later changes can be done on request.
Do I have to take a care plan?
No. A care plan is entirely your choice, and you can stop it with one month’s notice. Without one, your site or system runs on hosting accounts in your business’s name, and you pay the providers directly.
Can I update the content myself?
Yes. Every project comes with a CMS, so you can change text, images, prices and menus yourself, without a developer. Changes appear on the site within seconds. We also hand over a short guide on how to use it.
Someone else built your site? We review the code first.
We can also look after a site someone else built, once we have checked its code.
